COO Paxel Zaldy Ilham Masita explained the company recorded an increase in shipments of food and fresh food ingredients to reach 80% in the last 10 days. The majority of clients are micro small and medium enterprises or MSMEs as well as traders in the market. There is also e-commerce.
“Our couriers are equipped with masks and cloth gloves so they can be washed again, as well as hand sanitizers. All of our operational locations are also cleaned with disinfectant every day,” Zaldy said, Monday (3/23).
He complained that his party had difficulty getting personal protective equipment with large quantities and affordable prices. In fact, personal protective equipment becomes a rare item, even though it is needed every day so that the courier team can help the MSMEs still be able to sell.
In line with Paxel, J&T Express CEO Robin Lo said that the company also noted an increase in freight shipments since the outbreak of the corona virus broke out. At present, 60% to 70% of the company’s goods shipping transactions come from e-commerce.
Robin explained that his party had prepared several preventative measures to prevent the spread of the corona virus through the shipment.
“We require all employees, especially couriers to use masks, maintain personal hygiene by diligently washing hands especially as often as possible before package delivery. We also instruct to spray disinfectants on all branches and every package that is sent,” Robin said.
In contrast to Paxel and J&T, Prahu Hub CEO Benny Sukamto said there has been a decline in shipments of goods since the outbreak of the corona virus broke out. However, the company considers that the impact of the decline has not been too significant.
“But we believe that over time, basic needs will still be there, and the public will glance at how to work without the need to leave home, that’s where our opportunities will be even greater,” Benny said, Monday (3/23) .
Prahu also implemented a similar move by Paxel and J&T in preventing the spread of the corona virus through shipping goods. While Gojek and Grab’s food and food delivery service have another strategy to prevent the spread of the corona virus.
Gojek Chief Operations Officer Hans Patuwo said the company had built services without direct physical contact or contactless delivery to protect Go-food and Go-send customers and customer partners.
“We provide text messaging options in the chat feature. We do this so that all parties, including our driver-partners, can be minimized from the possible transmission,” Hans said in a press release on Sunday (3/22).
Grab Indonesia’s Managing Director Neneng Goenadi said, the company already has a contactless booking service. “GrabFood and GrabExpress customers can follow the Contactless Ordering guide available in the application or by following three easy steps,” Neneng said in a post on his website.
The three steps include informing the driver’s partner to place an order outside the door or a certain location, such as a building receptionist. Furthermore, the driver-partner will notify the customer when they have arrived at the delivery location, place the order in the designated place, and wait for the customer to take the order where they will stand at least 2 meters from the order.
Finally, the company advises customers to choose non-cash payments. If the use of cash is unavoidable, the customer can put the money in an envelope and put it in a pre-determined order.